The fundamental first step of improving any function is to analyze its performance. ACC produces the largest legal performance benchmarking dataset in the world and has partnered with Smarter Law Solutions to help ACC members solve performance challenges in their legal departments.
Like all products and services, corporate legal department work is a combination of resource inputs and result outputs. The inputs are the quantitative spend on legal expertise (internal and externally), the number of individuals deployed, their qualitative expertise and any consequent liability costs to the business. The outputs are the qualitative and quantitative outcomes: the amount of legal work covered, the levels of compliance achieved, and the degree of client satisfaction generated by the manner in which the work is carried out.
