Frequently Asked Questions

Xchange 2020 will be at the Marriott Marquis in Chicago, IL. 

The address is 2121 S Prairie Ave, Chicago, IL 60616.

For hotel information, please see the Hotel & Travel section on the Attend page.

Please note, you must be a registered and confirmed attendee in order to book a room within the ACC block for this meeting.

To reserve your hotel room, please visit your Registration Statement and click on "Make Your Reservation Online" in the blue "Housing Information" box.

Don't have your Registration Statement? Request to have it re-sent.

If you need to change or cancel your hotel reservation, please contact the hotel directly at +1 312.824.0500.

To see your sessions, please visit your Registration Statement, and scroll to the bottom of the page where it says "Session Selections."

If you need to edit your sessions, please scroll back up the page, click the blue "Options" dropdown menu, and click "Select your sessions." Please be sure to hit "Save" at the bottom of the page.

Don't have your Registration Statement? Request to have it re-sent.

To access course materials (once available), please visit your Registration Statement, click the blue "Options" dropdown menu, and select "Access course materials."

Please note, course materials are only available electronically via your Registration Statement or the event app. Print copies will not be provided. We recommend that you download the relevant course materials to your laptop or mobile device before arriving at the meeting.

Don't have your Registration Statement? Request to have it re-sent.

How many CLE credits will I earn?

• Credits earned depend on the sessions you attend and your jurisdiction(s). Approximately 15 general credits may be available, of which 1.5 may be eligible for ethics credits. For CLE information and approvals as they become available, please visit our CLE/CPD information page.

How do I get my CLE certificate (Certificate of Attendance)?

• About a week after the meeting, we will email all attendees with information about accessing their personal CLE/CPD Service Center, where they will be able to confirm the sessions they attended and then download their Certificate of Attendance.

I didn't receive that email about CLE/CPD.

• We ask attendees to first check their spam/junk mail folders. The email sender will be ACC Education. If you still can't find the email, please contact us and we will re-send you that information.

If you have additional questions related to CLE/CPD credits, please contact cle-cpd@acc.com.

To cancel your registration, please email us as soon as you know you need to cancel. We must receive your cancellation request in writing. Please note the cancellation deadlines. 

Cancelling your registration does NOT cancel your hotel reservation. You will need to cancel your hotel reservation separately. To do so, please contact the hotel at +1 312.824.0500.

Please visit our Attend page for answers to your questions.

While onsite, we encourage you to dress comfortably. We want to encourage an informal environment, in which your attention is centered on your education. Meeting rooms may run cold, so we recommend bringing a sweater or jacket.