Records Management Training, Employee Behavior Change Management, and Organizational Development

Employees have built habits of saving everything forever in their own private areas over many years. Getting them to save the right information in the right place so it is retained for the right period doesn't just happen, but rather is a result of a formalized training and employee behavior change management process. This final module reviews:

• How messaging, communications plans, training, and audit can be combined into an effective employee behavior change management strategy
• Creating records management messages that resonate, even for employees that don't care about records management
• How to handle the 10% of employees who despite training will seemingly never follow records management policies
• How to audit and remediate ineffective or underperforming program components all while staying compliant.