This report provides a summary of the use of technology within legal departments, based on a survey conducted in autumn 2020 at the behest of the Tools & Technology Interest Group of ACC Legal Operations. Like its 2018 predecessor, this survey report also facilitates conversations among ACC Legal Operations members about the utility and effectiveness of the technology tools that they are using by including a directory of participants who are willing to be contacted, as well as a comprehensive list of companies using specific tools.