Highly dispute-savvy companies have mean internal legal department budgets that are 40 percent lower than the least dispute-savvy companies, according to a landmark 2003 study by the American Arbitration Association. New research reveals that dispute-savvy companies focus on maximizing business performance, preserving relationships with customers, employees, business partners, and suppliers, and preventing—or at least minimizing—disputes and their impact. Learn what leading practices they use in this article.
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