Do you find yourself with both an ethical and business dilemma when forced to negotiate with your customers’ buyers, supply chain managers, procurement analysts, or other non-lawyers? Are you frustrated because people in such roles have limited authority to make changes but refuse to put you in touch with their law department? Do you have a product that is unique, yet the customer — who is always right! — rejects your carefully tailored terms and insists on using its own standard template that requires a major overhaul for your particular product or services? You are not alone! This session will be facilitated by both big- and small-company lawyers who share their tips and best practices for situations like these. Learn how to navigate your customers’ supply chain roadblocks ethically and effectively while using your sales and business team to facilitate the effort.