This panel will discuss a rational and balanced approach to contracting major IT implementation projects. Service providers will seek to focus on scope of service and shifting project risk to the customer by limiting their liability contractually. In-house counsel will also seek to limit their company’s contractual risk, seek to push for ownership of intellectual property created during the project and require short implementation timelines. The panelists will explain how these opposing needs can be balanced, how to select IT service providers and lessons learned.
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