What resources do you use to manage your department’s workload (e.g., outsourcing, offshoring, LPOs, specialized service providers, IT solutions, etc.)? What metrics do you measure and report on in your department to assess the value of legal services provided to your company, both in-house legal services and external law firm services? Have you experimented with or considered asking your in-house legal team to record time spent on tasks, either on a temporary or permanent basis? What practices (including cloud-based solutions) do you recommend to other CLOs in managing outsourced providers in order to achieve the highest possible value for the law department?
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