Legal teams are in an enviable position, at the heart of a business. We are a constant that enables us to become part of the DNA of our business. Used well, technology can augment our collective knowledge. However, knowledge management is not only about technology, it’s also about people: individuals, teams, communities, organisations. We will look at how technology provides unparalleled support to small and large law departments that may be internationally located, enabling them to deliver timely responses accurately and adding even greater value; a value that can be measured and demonstrated to the business.