Most law departments spend more on their outside legal counsel than on their internal costs and staffing, yet most of us also recognize that law firms bill their clients or set their fees in a manner that is both unpredictable and often apposite to efficiency and client value. The ACC Value Challenge project spent the last year learning more about best practices in cost/expense management, and we've created this program to help law departments and firms get a handle on better processes that can help control expenses and drive greater client value in both firms and departments. We'll examine alternative staffing models, data mining techniques that can help you understand what matters are worth, metrics that measure performance relative to cost, and much more.