Toyota Motor Sales, USA uses "hoshin" practice to align its legal department with the internal business clients. This Value Practice illustrates how hoshin enhances internal communications and performance.
The "STARR" framework involves coordination between client and law firm to achieve better value in complex litigation. This Value Practice resource gives details.
The Wyndam Worldwide Corporation law department's use of an extranet to facilitate communication wth outside counsel and manage legal matters is detailed in this Value Practice resource.
This Leading Practices Profile presents themes, trends and leading convergence practices of six legal departments and three law firms in selecting and managing preferred outside counsel networks as value partners.
Allstate's two-way performance assessment process for in-house lawyers and outside law firms is described, with links to performance surveys used by both groups.
This Leading Practices Profile features the best practices of five ACC law department members for planning and hosting successful legal retreats. In the wake of the economic downturn and increased pressure to do more with less, these participating corporations share their best planning practices to deliver retreats that inspire, teach, and fortify legal teams to continue delivering results to their organizations that will offset meeting costs.
Overview of data mining and reporting tools directed toward law departments and law firms, how they tools do and don’t coordinate, and where to start for corporate counsel beginning to implement value-based fees. From ACC Value Challenge workshop, Legal Service Management, July 2010: www.acc.com/legalservicemanagement
Read how Bombadier, Inc. interfaces with law firms to manage workloads and gain expertise during workload peaks.
Sprint-Nextel calculates its law department costs for comparison against outside counsel costs. This has been useful in communication with the business clients and outside counsel.