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The Association of Corporate Counsel (ACC) is the world's largest organization serving the professional and business interests of attorneys who practice in the legal departments of corporations, associations, nonprofits and other private-sector organizations around the globe.

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The fundamental first step of improving any function is to analyze its performance. ACC produces the largest legal performance benchmarking dataset in the world and has partnered with Smarter Law Solutions to help ACC members solve performance challenges in their legal departments.

Like all products and services, corporate legal department work is a combination of resource inputs and result outputs. The inputs are the quantitative spend on legal expertise (internal and externally), the number of individuals deployed, their qualitative expertise and any consequent liability costs to the business. The outputs are the qualitative and quantitative outcomes: the amount of legal work covered, the levels of compliance achieved, and the degree of client satisfaction generated by the manner in which the work is carried out. 

COMMON PERFORMANCE CHALLENGES

LET US HELP YOU SOLVE THESE CHALLENGES.
START BY TAKING ADVANTAGE OF THESE FREE ACC MEMBER OFFERINGS.

Request one, two, or all three offerings through the request buttons below.

CONSULTATION

Book a free 45-minute consultation with Trevor Faure to discuss a wide range of performance topics including: strategy, leadership, individual/team performance, coaching, building relationships with the business, demonstrating value, organizational design & development, driving change, legal operations, managing external counsel, and technology.

BENCHMARKING ASSESSMENT

Receive a free benchmarking assessment comparing your own department's metrics against a broader industry pool, along with key observations and recommendations. Metrics include:

  • Lawyers per $ Billion of business revenue
  • Internal $ spend as a % of business revenue
  • External $ spend as a % of business revenue

CLIENT SATISFACTION SURVEY

Receive a free internal client satisfaction survey. Select up to 10 survey questions, send the anonymous survey link to your internal business clients, and receive the results along with key observations and recommendations.

View a Demo Survey.

Learn More About the ACC/Smarter Law Partnership

A Framework for Benchmarking Operational Metrics in Legal Departments

 

Read the article by Trevor Faure, CEO, Smarter Law Solutions, in the ACC Docket to learn helpful Transformation Truths about "Benchmarking Hesitancy": 

"Why benchmark at all? Our company is profitable!"

 

"Why does it matter to operate optimally? HR doesn't. Finance doesn't."

 

"Can I trust benchmarking? Our company is unique."

 

"How can I justify hiring a consultant? My boss will think I can't do my job!"

 

Read Trevor's Article

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