Voice of Client interviews allow you to define and refine the project to meet the specific needs, wants and expectations of the stakeholders. This resource provide tips for conducting interviews and sample VOC questions.
The reference guide provides tips on how to use Lean Six Sigma. It includes quick checklists on Define, Measure, Analyze, Improve, and Control.
This Wisdom of the Crowd (ACC member discussion) addresses advice from experienced in-house counsel to those attorneys who are new to the in-house role.
This brief guide provides high level frameworks of the operational environment, data-driven insights into law department priorities, and suggestions for continual learning to get new in-house counsel up to speed quickly.