ACC has recognised two Australian legal departments and an Australian external partner as 2019 ACC Value Champions. Hatch & Lexvoco/LOD and Telstra are amongst ten law departments, along with five external partners globally to be recognised.
ACC has recognised two Australian legal departments and an Australian external partner as 2019 ACC Value Champions. Hatch & Lexvoco/LOD and Telstra are amongst ten law departments, along with five external partners globally to be recognised.
The champions range from banking to mining companies, and are based in Australia, Germany, Portugal, South Africa, and the United States. Their strategic approaches streamlined processes, increased client satisfaction, enhanced the value of legal service spending, and reduced turnaround times.
• Hatch and Lexvoco/LOD — Hatch’s Australia-Asia legal team used design thinking in collaboration with Lexvoco to build a global, legal information platform, mapped against Hatch's project life cycle. The platform empowers clients to self-serve for routine legal issues. This has led to a drop in the response time for document requests, from an average of a week to a few hours. The legal team also implemented key change management techniques as part of design thinking, including enhanced visual communications and training practices.
• Telstra — In need of greater flexibility and reduced resources, as part of a plan to simplify operations, Telstra’s legal team re-imagined its operating model, moving away from a traditional business-aligned model to organising lawyers into enterprise wide legal practice areas. To operate more efficiently, they applied Agile practices and also designed an online tool, Engage Legal, to guide users to the practice area team best positioned to handle their requests. Operating costs fell 15 percent and demand management has dramatically improved.
The ACC Value Champions program identifies, celebrates and publicizes successful law department value initiatives and collaborations between clients and their legal service providers. For ideas and inspiration, click here to meet all the winners and learn how their great results were achieved.
