About

Karen Lee

What is your top tip for in-house innovation?

Rather than finding new and shiny tools, look at existing tools available within the organisation and see what can be utilised better by the in-house teams. I think most of the time we’re not aware of all of the functions we can harness within the tools we already have. 

My other tip would be to start in small chunks – rather than looking to make a huge change.

Zoee Bradley

What is your favourite tech tool?

My favourite ‘tech’ tools are my tri-coloured pen, an A3 piece of paper, and my phone. I use my phone to call my clients and talk through processes (and not just the legal components, but the whole process). I then use my pen and paper to quickly (and colourfully) complete a process map. I come back to my phone to take a PDF scan of the process map.

Bianca Lau 

What is your top tip for in-house innovation?

Focus on the problem you are trying to solve for and don’t get too distracted with shiny tech bells & whistles that might not be fit for purpose. My other tip is to keep the end-user of your systems and processes front of mind when looking to innovate – this will make adoption of your changes run much more smoothly – and of course, don’t set and forget, take on feedback and keep looking for opportunities to refine and improve.

Caterina Cavallaro 

What is your top tip for in-house innovation?

Be patient and engage your stakeholders. Make time to redesign templates or suggest solutions using tools you already have and think first about how it will help the business with an end goal. Make time to take people through your proposals and explain why it is useful to them as well as to the business. Be flexible and take on feedback and understand that people may be resistant to any change for different reasons. If you can understand why they may be reluctant, you can work with them. Be patient as it often takes time to bring improvements to processes and engage people who may not think change is needed or have the time to engage in the process. Bring a sense of humour and fun to anything you do as this helps engage others and helps you keep sane!      

Andrew Paloni

What is your top tip for in-house innovation?

Dabble. Look for every opportunity you can to access and release your creative, playful side.

Janie Plant

What is your top tip for in-house innovation?

Don’t underestimate the importance of engaging your colleagues and internal client. The best ‘new’ solutions, be them big or small, will be the ones that not only solve a pain point and are of real benefit to a user, but are actually being used whether that’s by your legal team colleagues or your internal clients. There’s not much point implementing any change if no one wants, needs or is invested in it.

Deborah Hook

What is your top tip for in-house innovation?

Listen to the people on the ground and solve their problems.