Delivering service by the hour is old news. Everyone is familiar with flat fee structures and alternative fee arrangements, but are law firms ready to deliver a truly outsourced managed service? Effective managed service models create efficiencies within the in-house team through reliance on external counsel to be the first contact for the business, and then communicating to the in-house team valuable information about the deals handled by the law firm: trends in the contracts, frequently negotiated topics, business gaps, metrics about the workflow (how many contracts, from where, what types, etc.). Valuable business insight is in the hands of our external counsel, yet the client team rarely benefits from that knowledge. This advanced program will dive into the nuances of what makes a managed service in the industry of law services, and will review the unique benefits that clients glean from such a transformational model.